Return Policy

By placing the order on www.masterpiecegift.com, you are agreeing to our Return policy and all of our Terms & Conditions.

No Returns or Refunds on the following products: 

·         Custom made products

·         Personalized products

·         Blades, stiletto, swords, dirks, dagger

·         Jewerly boxes,  Globes

If a package appears seriously damaged when it arrives, refuse the shipment.  If an item is found damaged after opening the package, you must contact us by email, within 24 hours of delivery.  Inform us of the damage so that we can arrange to ship a replacement.

We also recommend that someone be available to sign for packages at the time of delivery. If there is no one to sign for the delivery, the package delivery services may leave merchandise at the specified shipping address. Gulia Gallery is NOT RESPONSIBLE and will not offer refunds for packages that are stolen or damaged after they are delivered to the address that is specified by the customer. At the discretion of the delivery service, insurance coverage may not apply.  If a package requires a signature, your package will be delivered only if it is signed for. If no one is present at the delivery time, then the Shipper’s standard practice is that they will make 2 more delivery attempts before they return the package to us. Gulia Gallery is NOT responsible for damage to perishable merchandise that is damaged after delivery or after a delivery attempt has been made. Gulia Gallery will not offer refunds in these situations.

Contact us by email with the reason for the return.  We will email you a Merchandise Return Authorization (MRA) number and instructions for the return.  Write the MRA number on a copy of the invoice or on a copy of the email and include it with your return.

We will not issue a refund, credit, or exchange, for any returned items not accompanied by the authorized MRA number.  For your security, please return your purchase with an insured courier (e.g., FedEx, UPS, and DHL) and retain your receipt.  Gulia Gallery does not responsible for items damaged or lost in transit.

You have up to 10 days after the Gulia Gallery ship date to initiate your return. Your items must reach us within 20 days from the ship date. When we receive your items, we will refund your order amount less shipping and handling charges. Items received after 30 days will not qualify for credit, refund, or exchange.  We will ship late items back to recipient or customer. 

By purchasing from Gulia Gallery, you agree that Gulia Gallery reserves the right to refuse to replace, to exchange, or to issue refunds, for merchandise that arrives damaged.  You agree to file all damage claims with the delivery service that delivered your purchase.  As a service, Gulia Gallery may inspect your purchase for flaws prior to shipping.

To qualify for a refund or exchange, all returned items must be in their original condition, including the original packaging and containers, documentation, and all accessories. Do not mark or deface original manufacturer packaging in any manner. We will not accept, refund, exchange or issue credit for returns if packaging and the product is not in its original condition as determined by Gulia Gallery. Gulia Gallery is the sole judge of the condition of returned merchandise and whether or not it qualifies for refund, exchange, or credit.

For items we determine not qualified, we will offer to return such items to you and charge you a shipping and handling fee.  If you reject the offer to return or refuse the returned items after we ship them, Gulia Gallery reserves the right to liquidate the items and withhold credit or refund.  The customer agrees to pay all charges related to return not qualified merchandise.

We will issue refunds by the same form of payment as the original purchase. We will refund the purchase price of the item less the original shipping and handling costs. If we provided free shipping, we will deduct shipping and handling charges from the refund.

By purchasing from Gulia Gallery you agreeing to this Return Policy and all of our Terms & Conditions.